shipping & shop policies
★ i am currently shipping internationally! i ship out of raleigh, north carolina. international customers, please note that i do not pay import duties on international orders.
★ international preorders will ship together, regardless of differing production times. this allows me to save on postage! apologies for the inconvenience!
★ i decorate my envelopes & mailers. PLEASE include a note with your order if you would like an undecorated package. this comes at no extra cost! all mailers are completely opaque.
☝ undecorated packages: entirely plain envelopes, boxes, and/or mailers. no external branding is used. tiger's tooth is listed as the sender.
☝ decorated packages: include my thank you stamp and/or small stickers; they are not externally identifiable as LGBT+.
★ if you would like a different name listed on your envelope/on any notes inside your order, don't hesitate to leave me a note or shoot me an email letting me know!
★ please wait at least two weeks from shipping before getting in touch about lost/missing orders.
☝ regarding missing parcels: i unfortunately cannot replace all orders lost by USPS. please feel free to get in touch and i will be happy to contact USPS for a missing mail case. depending on the results of that, i am open to working something out with you from there.
★ preorder items ship separately from other in-stock items you order!
★ due to the nature of preorders, preordered items are non-refundable after preorders close. because the amount of merchandise i order from my manufacturer depends greatly on preorder numbers & funding, i cannot refund you for your preorder once the preorder period closes and i've placed an order with my manufacturer. if you would like a refund and preorders for your item are still open, please get in touch ASAP.
★ for any issues or questions regarding your order, please email me at tigerstoothshop@gmail.com! i am happy to replace anything that arrives damaged, or any items missing from your original order.